FIROVIA Developing people and organisations to achieve excellence in business performance

Good customer service is essential to the survival and prosperity of any organisation/service provider. Delivering outstanding customer service can set you apart from your competitors, encourage repeat & referral business and help to establish a long term rapport with your customers. Delivering ‘outstanding customer service’ is not about following a pre-determined list of tasks or reading extracts from pre-prepared scripts but rather it is about a range of human behavioural and interaction skills and emotional intelligence. Outstanding customer service is about thinking outside the box. Outstanding customer service is about being unique. Outstanding customer service is a way of life.