Outstanding Customer Service - 2 days

Outstanding Customer Service


Participants should already work in a customer service role or should have completed the course "Introduction to highly effective customer service"

Other courses of interest

Good customer service is essential to the survival and prosperity of any organisation/service provider. Delivering outstanding customer service can set you apart from your competitors, encourage repeat & referral business and help to establish a long term rapport with your customers. Delivering ‘outstanding customer service’ is not about following a pre-determined list of tasks or reading extracts from pre-prepared scripts but rather it is about a range of human behavioural and interaction skills and emotional intelligence. Outstanding customer service is about thinking outside the box. Outstanding customer service is about being unique. Outstanding customer service is a way of life.

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