There is a vast difference between order taking and telesales. In the age of technology, a computer can take an order far more effectively than a human. Human beings are capable of talking to other humans. They can build rapport, determine needs, and provide products that suit the requirements of the buyer. Too many organisations treat their telesales people as mechanical "order takers" and as a result, they unknowingly consign an enormous volume of potential sales to the dustbin.
© Copyright Firovia Consulting 2012
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Open Courses
- Introduction to professional telesales
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Relationship Management
- Sales Negotiation Skills
- Sales skills using NLP
- Introduction to highly effective customer service
- The psychology of selling
- Advanced Sales Skills
- Cross selling and upselling skills
- Pitching for business
- Consultancy services