© Copyright Firovia Consulting 2012
-
Open Courses
- Highly effective Telesales
- Highly effective frontline management and team leadership
- Conducting Successful Appraisals
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Sales skills using NLP
- Conflict within your team
- Discrimination and the law
- Managing a matrix team
- Diversity and the Legal Obligations of the Employer
- Advanced Sales Skills
- Consultancy services