Thomas Kilmann Conflict Mode Instrument (TKI)

Thomas Kilmann Conflict Mode Instrument (TKI)

The TKI helps people identify their preferred approach to conflict, and looks at how to use different styles to cope with various types of conflict situations. It prompts people to think about their reaction to interpersonal friction, and suggests strategies to positively affect the outcome of conflict, both in terms of relationships and results.

The Thomas Kilmann Conflict Mode instrument (TKI) was developed by Keneth W Thomas and Ralph H Kilmann in 1974. Unlike most conflict style inventories based on the managerial grid, TKI is based on five different styles of conflict using 2 axes.

A neat and comprehensive model

Measuring a person's behaviour in relation to two dimensions – competitiveness and co-operation - the TKI acts as a simple but resonant diagnostic. Five different approaches to or ‘modes’ of handling conflict are revealed, offering insight into potential for change in certain situations. This encourages self-awareness and enables the facilitator to open group discussions around conflict, influencing styles and critical decision-making.

Encouraging adaptability

This tool is ideal for helping an individual explore their own influencing style and how they can adapt this to be a more effective negotiator. It can also enhance interpersonal group dynamics, and is applicable at every level of an organisation, making the TKI and increasingly popular tool for people management. It promotes the idea that different strategies work better in different situations and that by being more aware of our ‘default’ approach, we can learn to choose the most appropriate approach to give us the results we want in a particular context.

Accessible value for money

No training is required to use this instrument, so introducing it into development is straightforward and inexpensive. The products are simple to use, including a self-scorable question and answer booklet that incorporates explanations of the results, and a pre-purposed set of resources for workshop leaders.

A practical focus for resolving conflict

The TKI can be used to manage conflict and improve communication in many different contexts:

  • Conflict management
  • Interpersonal skills development
  • Effective decision-making
  • Influencing and negotiating skills development
  • Team development
  • Line manager coaching
  • Executive coaching

© Copyright Firovia Consulting 2012