Outstanding levels of sales and customer service are the most typical drivers of sustained high level growth within organisations, and to most people this will come as no surprise. What may come as a surprise is how many organisations fail to consistently audit the sales effectiveness of their people and the quality of customer service, both with internal and external customers. A consistent focus on developing sales and customer service effectiveness is paramount in achieving financial success.
Sales & Customer Service
Our services
Open Courses
Firovia Provide a variety of open courses
Sales & Customer Service courses
Firovia offer a number of open training programmes, and these include the following:- An introduction to sales
- Intermediate Sales Training
- Advanced Sales Skills
- Introduction to professional telesales
- Highly effective Telesales
- Sales skills using NLP
- Sales Negotiation Skills
- Introduction to highly effective customer service
- Outstanding Customer Service
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Relationship Management
- The psychology of selling
- Pitching for business
- Value based selling skills
- Consultative Selling Skills
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Open Courses
- An introduction to sales
- Intermediate Sales Training
- Advanced Sales Skills
- Introduction to professional telesales
- Highly effective Telesales
- Sales skills using NLP
- Sales Negotiation Skills
- Introduction to highly effective customer service
- Outstanding Customer Service
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Relationship Management
- The psychology of selling
- Pitching for business
- Value based selling skills
- Consultative Selling Skills
- Consultancy services