FIROVIA Developing people and organisations to achieve excellence in business performance

Course highlights

• Call-centre development
• Sales within a call centre
• Highly effective customer service
• Business & innovation performance
• Culture change
• Customer service B2B

• Customer care practices
• Advanced sales
• Sales skills with NLP
• Pitching for business
• Complaint handling
• Value based selling skills

Quick links

• Our Open Courses
• About us
• Instruments we use
• Careers
• Actor based role play
• Case studies
• Contact us