Sales & Customer Service Open Courses

Sales and customer service skills are not about the product or the organisation, they are about the individual abilities of the members of your team. Firovia have designed a range of open programmes that can easily be related to any industry or commercial sector. The common denominator in all the open courses is that they will help develop sales people from any organisation and at any skill level. Small businesses and major corporations alike will benefit from these open sales and customer service courses.

Viewing 1-9 of 19 courses
  • Relationship Management

    Relationship Management

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    Gaining a new customer through direct channels is 80% more expensive than retaining an existing customer or gaining a new customer through a referral from an existing customer. Satisfied customers ret...

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  • The psychology of selling

    The psychology of selling

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    We all behave in certain ways as a result of our preferences, experiences, motivations and values. There are a vast number of courses dedicated to helping people understand the psychology of managing ...

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  • Pitching for business

    Pitching for business

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    The opportunity to get new business is always an exciting challenge. The excitement is great, but the challenge might not be so pleasant. In the current economic climate, there will be multiple organi...

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  • Value based selling skills

    Value based selling skills

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    No organisation is so foolish that they would price themselves out of the market. Every company knows that it offers a price that is great value for the product or service it is selling. One person wi...

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  • Consultative Selling Skills

    Consultative Selling Skills

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    There is a perception that sales people are there to look after their interests and not that of the buyer. Consultants on the other hand are there to look after the interests of the people they work f...

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  • Cross selling and upselling skills

    Cross selling and upselling skills

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    One of the most profitable expressions of salesmanship and selling talent is the ability to drive business from clients for products and services outside of the scope of their initial request. It comb...

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  • Trade show selling

    Trade show selling

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    Do trade shows really generate a return on investment. More than 50% of exhibitors at trade shows say the lost money or at best broke even when exhibiting at a trade show. Participating at trade shows...

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  • Success in cold calling

    Success in cold calling

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    If you were to ask the average person on the street what they thought of cold callers, the response you would get could probably not be published here. Cold calling is seen as an irritation by the peo...

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  • Managing conflict with customers or service users

    Managing conflict with customers or service users

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    Conflict costs money and needs to be avoided at all costs. So how should organisations deal with conflict when it occurs with the very people that generate the organisations revenue. Conflict becomes ...

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