Sales & Customer Service Open Courses
Sales and customer service skills are not about the product or the organisation, they are about the individual abilities of the members of your team. Firovia have designed a range of open programmes that can easily be related to any industry or commercial sector. The common denominator in all the open courses is that they will help develop sales people from any organisation and at any skill level. Small businesses and major corporations alike will benefit from these open sales and customer service courses.
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Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
book-nowThe idea of spending all day fending off angry customers doesn't sound particularly appealing. However, any firm that values its reputation needs to effectively handle complaints. For organisations su...
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