FIROVIA Developing people and organisations to achieve excellence in business performance

Sales & Customer Service Open Courses

Sales and customer service skills are not about the product or the organisation, they are about the individual abilities of the members of your team. Firovia have designed a range of open programmes that can easily be related to any industry or commercial sector. The common denominator in all the open courses is that they will help develop sales people from any organisation and at any skill level. Small businesses and major corporations alike will benefit from these open sales and customer service courses.

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  An introduction to sales

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  Those who have seen a sales team in action will remember the buzz and the energy that exudes from the staff and the environment- even if they were not actually working within that team. It is true; sa...

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  Intermediate Sales Training

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  There are sales people that already do well and they have never had any training accept for their experience on the job. They know their jobs, and their performance is always good. You know they are c...

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  Advanced Sales Skills

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  It is common for excellent sales people to snub advanced sales training skills courses that are designed for people like them. Most of the time, the reason for this is simply because they believe they...

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  Introduction to professional telesales

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  There is a vast difference between order taking and telesales. In the age of technology, a computer can take an order far more effectively than a human. Human beings are capable of talking to other hu...

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  Highly effective Telesales

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  It is common for excellent telesales people to snub advanced sales training skills courses that are designed for people like them. Most of the time, the reason for this is simply because they believe ...

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  Sales skills using NLP

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  Who do you prefer to buy from? The pushy salesperson who talks at you or the person who takes the time to discover your needs and then helps you find the best match for these?  Customers respect...

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  Sales Negotiation Skills

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  An ever popular trend being exhibited by consumers is the view that the price on the tag is not necessarily the price that needs to be paid. As a result negotiating a sale has become a much more regul...

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  Introduction to highly effective customer service

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  Have you ever got the feeling that your bank, supermarket, petrol station, local council, hospital or police station would be much happier if they did not have any customers? As their customer, have y...

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  Outstanding Customer Service

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  Good customer service is essential to the survival and prosperity of any organisation/service provider. Delivering outstanding customer service can set you apart from your competitors, encourage repea...

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  Handling complaints to the satisfaction of the customer and organisation (with actor based role play)

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  The idea of spending all day fending off angry customers doesn't sound particularly appealing. However, any firm that values its reputation needs to effectively handle complaints. For organisations su...

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