Open Courses

Browse all the courses firovia has to offer.

Organisational Development courses (7)
Sales & Customer Service courses (19)
HR & Employment Law courses (15)
Diversity courses (2)
Strategic HR courses (2)
Team Development programmes (12)
Management Development courses (27)

  • Dealing effectively with unacceptable employee behaviour

    Dealing effectively with unacceptable employee behaviour

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    The cost of unacceptable behaviour amongst employees to an organisation is difficult to quantify precisely, but it is widely accepted that the costs are immense. Whether the impact is on morale, lost ...

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  • Managing conflict

    Managing conflict

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    Research has found that dealing with conflict is one of the primary areas of avoidance amongst managers. Conflict is a difficult issue to deal with, and there is fear amongst managers that if they att...

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  • The Ultimate Manager

    The Ultimate Manager

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    The best performing organisations do not just have the best staff, they have the best managers. Attracting and keeping the best talent is much easier than getting the best results out of them. What di...

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  • Conducting Successful Appraisals

    Conducting Successful Appraisals

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    Managing performance effectively is not just a once or twice year activity- it should be happening throughout the year. So when it comes to appraisal time, there should be no surprises. One of the big...

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  • High Performance Teams- Managing Team Development

    High Performance Teams- Managing Team Development

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    Whilst having the right people in the right job is paramount to the strategic objectives of a company being achieved, is this alone sufficient for achieving maximum productivity? Research has found th...

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  • Managing Teams Remotely

    Managing Teams Remotely

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    Managing a team is no longer as straightforward as it used to be. With the development of technology, globalisation and an increase in flexible working, managers are now often tasked with leading and ...

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  • Managing multiple locations

    Managing multiple locations

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    A hierarchical structure will always require some managers to be responsible for managing multiple locations. In the vast majority of cases, this will involve managing the designated managers in multi...

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  • Motivating teams and boosting team morale

    Motivating teams and boosting team morale

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    Motivated teams invariably result in successful organisations. Ensuring that teams in an organisation are motivated is therefore one of the corner stones of success. Motivating a team however is not j...

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  • Managing the talent of your team

    Managing the talent of your team

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    Teams will only be as successful as the talent that is locked within its individual members. Ensuring a team has the best talent and that the team is benefiting from the talent within the team is the ...

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  • Managing a matrix team

    Managing a matrix team

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    Models of teams are changing, and in todays competitive market place many organisations are using matrix teams to be able to share resources faster and more effectively across projects and the organis...

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