Open Courses

Browse all the courses firovia has to offer.

Organisational Development courses (7)
Sales & Customer Service courses (19)
HR & Employment Law courses (15)
Diversity courses (2)
Strategic HR courses (2)
Team Development programmes (12)
Management Development courses (27)

  • Managing redundancy and leading people positively through change

    Managing redundancy and leading people positively through change

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    It is no secret that the United Kingdom has just exited a recession, and is still suffering from the effects of one of the of the worst economic crisis situations in the last 60 years. Unemployment is...

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  • Capability and conduct within the Law

    Capability and conduct within the Law

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    Some managers would rather ignore a problem with conduct or capability than deal with it for a variety of reasons. Sometimes it is because a manager perceives this to be the easier approach and in man...

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  • Managing people within the law

    Managing people within the law

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    In the past, dealing with people issues was seen very much as the role of HR.  However in today’s working environments, this responsibility has been devolved to line managers’. In the...

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  • Equal opportunities and the law

    Equal opportunities and the law

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    Is unlawful discrimination preventing your organisation from attaining the benefits of diversity and equality? Despite their being a very compelling business and moral case to ensuring equality of opp...

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  • Managing stress and the law

    Managing stress and the law

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    Stress in the workplace is on the increase. It is accepted that we all need some pressure in our working lives so that our work remains satisfying and so that deadlines and tasks are achieved. Too muc...

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  • How to succeed as a first time manager or team leader

    How to succeed as a first time manager or team leader

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    Becoming a manager is an exciting development opportunity for any employee. Some organisations have extremely robust procedures to ensure the only the most capable people are promoted to managerial po...

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  • Highly effective frontline management and team leadership

    Highly effective frontline management and team leadership

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    Frontline managers play one of the most pivotal roles in any organisation. The line manager stands as the bridge between their own line managers and their direct reports. They have to achieve the corp...

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  • Emotional Intelligence for Managers

    Emotional Intelligence for Managers

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    As an individual you have a unique window on the world, and it is subjective and filtered. Others cannot see things the way the individual themself sees things, but most people are blind to this, and ...

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  • Developing a Coaching Culture

    Developing a Coaching Culture

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    Many managers perceive that to develop people, you must train them. Whilst this is true to an extent, training only provides people with the skill set that forms the basis of development. Actual devel...

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  • Managing and improving performance

    Managing and improving performance

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    An organisation will only ever be as good as the performance of the people it employs. The performance of employees will only ever be as good as the managers who manage performance issues. Brilliant i...

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