Good customer service is essential to the survival and prosperity of any organisation/service provider. Delivering outstanding customer service can set you apart from your competitors, encourage repeat & referral business and help to establish a long term rapport with your customers. Delivering ‘outstanding customer service’ is not about following a pre-determined list of tasks or reading extracts from pre-prepared scripts but rather it is about a range of human behavioural and interaction skills and emotional intelligence. Outstanding customer service is about thinking outside the box. Outstanding customer service is about being unique. Outstanding customer service is a way of life.
Outstanding Customer Service - 2 days
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Open Courses
- Value based selling skills
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Highly effective Telesales
- An introduction to sales
- Intermediate Sales Training
- Introduction to professional telesales
- Managing conflict with customers or service users
- Cross selling and upselling skills
- Relationship Management
- Sales skills using NLP
- Consultancy services