Managing conflict - 2 days

Managing conflict


There are no prerequisites for participants to join this course

About this course

The 2 day course will provide participants with a comprehensive understanding of the causes of conflict, how conflict escalates, how to recognise conflict which is suppressed, how to prevent conflict, and how to manage a conflict situation and reach a resolution. 

The course will begin by looking at the causes of conflict, and how understanding this can be prevent conflict at the source. This is followed by a look at role of the ego in conflict situations. Participants will then be introduced to the Thomas Kilmann Conflict Mode Instrument which will allow them to understand their own preferred approach to conflict situations, as well understanding the different styles that are appropriate to different types of conflict situations. 

One of the biggest challenges for managers when dealing with conflict is to have the difficult conversation. Accordingly the course will provide delegates with various tools and techniques on essential inter personal skills such as how to communicate, demonstrate empathy, build rapport, encourage trust, co-operation and participation. Delegates will also learn about the difference in managing conflict between others and conflict in which they are involved themselves. 

The SDI is a powerful tool to learn about how people react to conflict based on their motivational value system, and participants will complete a questionnaire that allows them to understand their own MVS and that of others, and how this is invaluable ion conflict situations.

The course will end by examining how to achieve “win win” conclusions, and how when managed effectively, conflict represents a real opportunity for development and provides a real scope for improvement and change.

Who this course will benefit

This course is highly beneficial to managers and individuals alike as it trains people on dealing with both conflict they are involved in and conflict involving others.

Individual Benefits 

  • Identify and deepen understanding of conflict in their current work situations
  • Explore and develop their current strategies for conflict resolution
  • Develop new ideas, approaches and flexibility in managing conflict
  • Improve individual skills and techniques in resolving conflict

Organisational Benefits

  • Improved working relationships among staff, clients and suppliers
  • Positive and appropriate resolution of conflict
  • Staff pre-empting difficult situations and taking responsibility for managing ‘difficult’ people
  • Overall improvement in staff skills, morale and performance

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