FIROVIA Developing people and organisations to achieve excellence in business performance

As a leader, situations of conflict are inevitable. Research has shown that dealing with conflict is one of the primary areas of avoidance amongst managers. Conflict is a difficult issue to deal with, and there is fear that dealing with the conflict will simply lead to more negativity and further problems. The truth is that conflict is like a cancer that slowly and painfully kills organisations from within. Successful leaders need to have the confidence and the techniques to effectively deal with conflict. This module provides will give them the ability to do just that.