Introduction to highly effective customer service - 2 days

Introduction to highly effective customer service

Prerequisites

There are no prerequisites for this course

Other courses of interest

Have you ever got the feeling that your bank, supermarket, petrol station, local council, hospital or police station would be much happier if they did not have any customers? As their customer, have you felt that you are more of a nuisance than an asset? Does this leave you feeling angry, frustrated, disappointed or all three?

In an environment where every company is out for a bigger slice of the pie, and new entrants are queuing up to get their bite, doing things the same way cannot work in the long term. To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces unless they have a truly customer service focused approach.

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