Handling complaints to the satisfaction of the customer and organisation (with actor based role play) - 2 days

Dates Availability Price
Mon 16 - Tue 17 Jan 2012 Fully booked £499.00 per person
Mon 23 - Tue 24 Apr 2012 Fully booked £499.00 per person
Mon 30 - Tue 31 Jul 2012 Available £499.00 per person
Mon 5 - Tue 6 Nov 2012 Available £499.00 per person

Calendar of course dates

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