© Copyright Firovia Consulting 2012
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Open Courses
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Team Working- Raising Collective Performance
- Managing conflict with customers or service users
- Devising Team Strategy
- Managing Stress
- Managing the talent of your team
- Negotiation Skills
- Consultative Selling Skills
- Capability and conduct within the Law
- High Performance Teams- Managing Team Development
- Consultancy services