FIROVIA Developing people and organisations to achieve excellence in business performance

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Course highlights

  • Call-centre development
  • Sales within a call centre
  • Highly effective customer service
  • Business & innovation performance
  • Culture change
  • Customer service B2B
  • Customer care practices
  • Advanced sales
  • Sales skills with NLP
  • Pitching for business
  • Complaint handling
  • Value based selling skills

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Get in touch

  • Firovia Consulting
  • 17 Scarbrook Road
  • Croydon
  • CR0 1SQ
  • Tel: 020 3515 0489 Email:info@firovia.com

© Copyright Firovia Consulting 2012

  • Open Courses
    • Managing redundancy and leading people positively through change
    • Managing absence and sickness
    • The Ultimate Manager
    • High Performance Teams- Managing Team Development
    • Managing the talent of your team
    • Diversity awareness for employees
    • Emotional Intelligence for Managers
    • Fundamentals of employment law
    • Introduction to highly effective customer service
    • Creative Teamwork
  • Consultancy services
  • About Us
  • Instruments We Use
  • Careers
  • Actor based role play
  • Organisational Audit
  • Contact us