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Open Courses
- Conflict within your team
- Pitching for business
- Managing conflict with customers or service users
- Dealing effectively with unacceptable employee behaviour
- Handling complaints to the satisfaction of the customer and organisation (with actor based role play)
- Influencing Skills
- Networking Skills
- Effective delegation
- Managing stress and the law
- How to succeed as a first time manager or team leader
- Consultancy services